Customer Returns and The Cost of Living Crisis

How are rising living costs and squeezed household budgets impacting customer returns?

Are people sending more products back because they don’t think they can afford them? Are they being genuine about their reasons for returns?

This new eBook, based on research of 1,000 UK consumers and 100 retailers, lifts the lid on how the cost of living crisis is impacting customer returns.

2023 Customer Returns and The Cost of Living Crisis eBook page 2023 Customer Returns and The Cost of Living Crisis eBook page 2023 Customer Returns and The Cost of Living Crisis eBook page

Download the eBook to learn about trends and insights:

  • What consumers want from returns policies
  • Whether retailers should charge for returns
  • Shopping guilt
  • False returns
  • Optimising returns processes

To download a copy of the Customer Returns and The Cost of Living Crisis eBook,
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For further information about any of the trends or ways to optimise supply chain performance, contact:

marketing@asc.group

Founded in Yorkshire in 1997, Advanced Supply Chain Group (ASCG) has established itself as an international logistics company moving over 250 million products around the globe each year for the biggest and most successful retailers and consumer brands.

ASCG operates seven owned sites across the UK, Europe and Middle East. This is supported by trading partnerships that span every continent, meaning ASCG can effectively move goods anywhere in the world.

In September 2021, ASCG was acquired by Reconomy and operates as part of the Reconomy Group's Product Returns division.